As promised, here's the second super idiot.
CASE 2 - The Scene Maker
This happened about a month back. This client (Let's call her LaPuta) called up on a Sunday afternoon. Now Sundays are our most busy day of the week. Besides the perpetually fully booked appointments, we also have a whole barrage of walk-in clients. Most of the time, we barely have time to go even go visit the pee pot. So LaPuta called up five minutes after 12 (We close the clinic from 12 to 2). I happened to be doing some work at the counter and out of habit, picked up the phone when it rang. I was mentally cursing myself when this shrill voice told me she wanted to see the vet today as her cat's cast has come off. I told her that we are closed till 2 and that our appointments are already full for the day but if she doesn't mind waiting, she could come in as a walk-in when we reopen and join the queue.
*Picture atomic bomb exploding*
LaPuta immediately blew her top! SHE LITERALLY STARTED SCREAMING OVER THE PHONE!
LaPuta: I REFUSE TO WAIT! I WANT TO SEE THE VET NOW!
Me: I'm afraid the vet is out for lunch. If you want to see the vet at this time, there'll be an after hours charge and even then it'll take time for the vet to come back from where she is.
LaPuta: You cannot charge me for this. My cat saw your vet (another branch) yesterday and when I got home the cast was off (Her bloody cat chewed the cast off because she refused to put an e-collar on). IT IS A SURGERY GONE WRONG!
Me:Sometimes animals do remove their casts themselves because they find it uncomfortable, plus we can't make it too tight or it will restrict blood flow to their limb.
LaPuta: ... You cannot make me wait. It is a SURGERY GONE WRONG!
Me: I'm afraid that unless it's a life or death situation, we can't make those with appointments wait just to squeeze you in.
LaPuta: You shouldn't have appointments! It is such a stupid system!
Me: ... (Stunned silence) Well, I'm afraid if you really want to see the vet today, you'll have to wait.
LaPuta: I refuse to wait! I already waited so long at (other branch) yeaterday and in the end, it was an OPERATION GONE WRONG!
Me: Please be reasonable. Even if you go to a hospital A&E you still have to wait, we are only a small... (Got cut off)
LaPuta: Rubbish! I work at a hospital. You cannot lie to me. We don't make people wait at A&E.
Me: ... (Stunned silence)
LaPuta: If you make me wait, I'm going to make a scene!
Me: ... (Even more stunned) Well, if that's what you want to do, you'd be making a scene for yourself.
LaPuta: No! I'll make a scene for the clinic!
Me: ... (WTF?) Well... if that's the way you want to do it, there's nothing I can do.
LaPuta: (sound of paper flipping) Let me see, who's your company director... Dr (My boss's name)... Let me have his number.
Me: I'm afraid I can't give out his personal contact number. If you wish to complain, you can lodge a formal complain by writing in.
LaPuta: I'm going to do that!
*Hangs up on me*
Let me just add that this happened the very next working day after the Ninnehnehde incident. (See Part 2)
Well, LaPuta eventually went to our other branch where the cat's leg was re-casted without charge on instructions of the vet who did it the first time round. She was asked to put an e-collar around the cat's neck but she refused again. She called up that branch that night and spoke to the vet, who wrote down the gist of the conversation in the cat's computerized records. The cat chewed off the cast again despite the 2nd cast being extended up to the elbow (It was a toe fracture).
*sigh*
CASE 2 - The Scene Maker
This happened about a month back. This client (Let's call her LaPuta) called up on a Sunday afternoon. Now Sundays are our most busy day of the week. Besides the perpetually fully booked appointments, we also have a whole barrage of walk-in clients. Most of the time, we barely have time to go even go visit the pee pot. So LaPuta called up five minutes after 12 (We close the clinic from 12 to 2). I happened to be doing some work at the counter and out of habit, picked up the phone when it rang. I was mentally cursing myself when this shrill voice told me she wanted to see the vet today as her cat's cast has come off. I told her that we are closed till 2 and that our appointments are already full for the day but if she doesn't mind waiting, she could come in as a walk-in when we reopen and join the queue.
*Picture atomic bomb exploding*
LaPuta immediately blew her top! SHE LITERALLY STARTED SCREAMING OVER THE PHONE!
LaPuta: I REFUSE TO WAIT! I WANT TO SEE THE VET NOW!
Me: I'm afraid the vet is out for lunch. If you want to see the vet at this time, there'll be an after hours charge and even then it'll take time for the vet to come back from where she is.
LaPuta: You cannot charge me for this. My cat saw your vet (another branch) yesterday and when I got home the cast was off (Her bloody cat chewed the cast off because she refused to put an e-collar on). IT IS A SURGERY GONE WRONG!
Me:Sometimes animals do remove their casts themselves because they find it uncomfortable, plus we can't make it too tight or it will restrict blood flow to their limb.
LaPuta: ... You cannot make me wait. It is a SURGERY GONE WRONG!
Me: I'm afraid that unless it's a life or death situation, we can't make those with appointments wait just to squeeze you in.
LaPuta: You shouldn't have appointments! It is such a stupid system!
Me: ... (Stunned silence) Well, I'm afraid if you really want to see the vet today, you'll have to wait.
LaPuta: I refuse to wait! I already waited so long at (other branch) yeaterday and in the end, it was an OPERATION GONE WRONG!
Me: Please be reasonable. Even if you go to a hospital A&E you still have to wait, we are only a small... (Got cut off)
LaPuta: Rubbish! I work at a hospital. You cannot lie to me. We don't make people wait at A&E.
Me: ... (Stunned silence)
LaPuta: If you make me wait, I'm going to make a scene!
Me: ... (Even more stunned) Well, if that's what you want to do, you'd be making a scene for yourself.
LaPuta: No! I'll make a scene for the clinic!
Me: ... (WTF?) Well... if that's the way you want to do it, there's nothing I can do.
LaPuta: (sound of paper flipping) Let me see, who's your company director... Dr (My boss's name)... Let me have his number.
Me: I'm afraid I can't give out his personal contact number. If you wish to complain, you can lodge a formal complain by writing in.
LaPuta: I'm going to do that!
*Hangs up on me*
Let me just add that this happened the very next working day after the Ninnehnehde incident. (See Part 2)
Well, LaPuta eventually went to our other branch where the cat's leg was re-casted without charge on instructions of the vet who did it the first time round. She was asked to put an e-collar around the cat's neck but she refused again. She called up that branch that night and spoke to the vet, who wrote down the gist of the conversation in the cat's computerized records. The cat chewed off the cast again despite the 2nd cast being extended up to the elbow (It was a toe fracture).
*sigh*
1 comment:
Haha! laputa... fantastic name!
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