ARGH!!!!! Some people just drive me fuming mad!!!!!
There was this client today who came in with her dog. Can't remember what it was she came in for but sometime during the consult, she made a request for the dog's nails to be trimmed.
(Some people just can't seem to do it themselves cos they spoilt the dog so rotten that they cannot control it.)
Anyway, the dog proved to be one of those who simply hates getting it's nails cut and tries to claw you to bits during the process. [Freshly cut nails + Scratchy dog = Multiple lacerations on nurse.]
To to cut a long story short, my colleague got "tattooed" by the dog and we of course charged her for nail clipping (14 bucks).
Well, her total bill came up to about $200+ cos it involved lotsa medications. The client (I'll refer to her as "Tamade" from here on) paid with her AMEX GOLD CARD and left. A couple of hours later, she called up the clinic and insisted on knowing why we charged her for the nail clipping. i told her that she requested for the nails to be trimmed so we charged her for performing a service. She then said that we should have told her we would be charging her as she would rather go next door to have it done at the groomers' for 10 bucks. She also said that the other vets she go to (VET HOPPER... tsk tsk tsk) doesn't charge her for it. She then went on ranting about how it costs SO MUCH MORE ($4) to have it done with us. I of course held my ground as my colleague was a scratching post for that Tamade's dog and 14 bucks barely seems worth being subjected to such treatment by someone who clearly can afford it. So that Tamade demanded to speak to the vet.
According to my vet, the Tamade was insisting that she mearly asked her to clip her nails as a favour so she shouldn't have charged her... *Head spinning* Wow! Thank god it was just a nail clipping... imagine if she asked us to perform surgery for her dog as a favour...
So anyway, that Tamade then insisted on a refund of the nail clipping charges but my vet (Good for her) stood her ground and insisted that it was a service performed and rightfully charged. That Tamade then threatened to bring the matter up to CASE. Wah!!! Go ahead man!!! That would have been really interesting! Well after another 15 minutes of haggling, my vet managed to pacify her with the promise of a FREE NAIL CLIPPING the next time she comes in. The things some Singaporeans will do for freebies... Hope she doesn't come back. (Though she might cos she has a free nail clipping...)
Is our society advancing too fast for its people who still have a third world mentality?
(Must hoard whatever I can get!!! Must get more for less!!!)
There was this client today who came in with her dog. Can't remember what it was she came in for but sometime during the consult, she made a request for the dog's nails to be trimmed.
(Some people just can't seem to do it themselves cos they spoilt the dog so rotten that they cannot control it.)
Anyway, the dog proved to be one of those who simply hates getting it's nails cut and tries to claw you to bits during the process. [Freshly cut nails + Scratchy dog = Multiple lacerations on nurse.]
To to cut a long story short, my colleague got "tattooed" by the dog and we of course charged her for nail clipping (14 bucks).
Well, her total bill came up to about $200+ cos it involved lotsa medications. The client (I'll refer to her as "Tamade" from here on) paid with her AMEX GOLD CARD and left. A couple of hours later, she called up the clinic and insisted on knowing why we charged her for the nail clipping. i told her that she requested for the nails to be trimmed so we charged her for performing a service. She then said that we should have told her we would be charging her as she would rather go next door to have it done at the groomers' for 10 bucks. She also said that the other vets she go to (VET HOPPER... tsk tsk tsk) doesn't charge her for it. She then went on ranting about how it costs SO MUCH MORE ($4) to have it done with us. I of course held my ground as my colleague was a scratching post for that Tamade's dog and 14 bucks barely seems worth being subjected to such treatment by someone who clearly can afford it. So that Tamade demanded to speak to the vet.
According to my vet, the Tamade was insisting that she mearly asked her to clip her nails as a favour so she shouldn't have charged her... *Head spinning* Wow! Thank god it was just a nail clipping... imagine if she asked us to perform surgery for her dog as a favour...
So anyway, that Tamade then insisted on a refund of the nail clipping charges but my vet (Good for her) stood her ground and insisted that it was a service performed and rightfully charged. That Tamade then threatened to bring the matter up to CASE. Wah!!! Go ahead man!!! That would have been really interesting! Well after another 15 minutes of haggling, my vet managed to pacify her with the promise of a FREE NAIL CLIPPING the next time she comes in. The things some Singaporeans will do for freebies... Hope she doesn't come back. (Though she might cos she has a free nail clipping...)
Is our society advancing too fast for its people who still have a third world mentality?
(Must hoard whatever I can get!!! Must get more for less!!!)
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