Stop The Madness!!!

I really don’t understand what has gotten into our clients lately. I seem to be getting encounters with weirdoes every other day. Take the following phone call I received some weeks ago for instance from this guy whom I have named Mr. Moore Ron to suit his character. Some words in the conversation are deliberately misspelled to reflect the actual pronunciations used.

Me: Good afternoon.

MooreRon: Hello. I would like to point out that the number you guys prowide on your website is wrong.

Me: I’m sorry but which number was it you called originally?

MooreRon: I cannot remember but I got it from this website (gives me the address of a website which I can’t recall now).

Me: Ok. I’ll go check the site and get back to you in a while.

So I jotted down his number and then went online to the internet address he gave me. It turned out to be a site giving all kinds of information on Singapore’s facilities islandwide to expats living in Singapore. I also found out that the number he got from the page was actually the number for our Main Branch. In fact, the information provided was accurate, if you were looking for our Main Branch. Thus I called Mr Moore Ron up to attempt to explain what was going on.

Me: Hello Mr Moore Ron. I checked the website you gave me and the phone number is actually correct. However, that is the number for our main branch.

MooreRon: But the information is not wery good. They should put down your number as well.

Me: There are some instructions there asking users to click on the link above the addresses for a full list of all the clinics in Singapore. I tried that and our clinic details were available and accurate.

MooreRon: That is so confusing. They should put ewerything on the front page and not make people click so many things just to get some information. You should tell them to change it.

Me: I’m afraid the page is not maintained by our company and we can’t really insist they make such changes to accommodate us.

MooreRon: Then it’s wery misleading for people. You know that is the first website that comes up when you do a search you know.

And he went on and on for 5 minutes, during which I realized it was pointless to explain the concept of how private websites work, so I decided to just play along and reply with yeses and affirmations and eventually he hung up.

Weird huh?

That was a few weeks back.

Today, I received another weird phone call. It went something like this:

Me: Good Afternoon.

Caller: Are you a wet?

Me: I’m afraid not...

Caller: OkBye. (Hangs up)

Me: …but this is a… (left unsaid: veterinary clinic) Fine. Hang up on me.

Now this is not the first time I got a call like this. Most of the time, people call to speak to a vet and of course, the vet doesn’t usually pick up the phone. They have people like me to screen their calls for irrelevant callers. So I left it at that and carried on with my work.

About one hour later, I got another call from the same guy.

Me: Good Afternoon.

Caller: (Very pissed off tone) You told me just now that you were not a wet. I had to go callinng around so many places. You are confusing me.

Me: I’m sorry?

Caller: I asked you just now if you were a wet and you said no.

Me: That is correct. I am not a vet.

Caller: But this is a weterinary centre right? You should answer the question properly instead of giving a wague answer.

Me: (Getting pissed off) Well if you ask me a proper question I’ll give you a proper answer. You asked if I was a vet. I’m not a vet so I said no. You hung up before I could say anything else.

At that point, I realized who the caller was… It was Mr Moore Ron!

MooreRon: You are being too politically correct! You cannot take people’s words literally!

Me: *Stunned silence*

Mr Moore Ron then went on and on about me trying to mislead him and me being too politically correct for about 5 minutes. All the time I just kept quiet trying to control my anger. As soon as he stopped speaking, I asked him:

Me: Ok… so what can I do for you?

MooreRon: Since you are not the wet, I don’t want to speak to you.

Me: (Gritting my teeth) Ok. But if you want to speak to the vet, I’ll have to ask her to return your call as she’s in the middle of a consult.

MooreRon: Ok.

Me: Can I have your name and contact number then?

MooreRon: No. I’ll call back. (Hangs up)

I was totally bewildered by this guy! Even if I did misinterpret his question, he was rude in hanging up the phone and not letting me finish my sentence, which would have answered his question. How dare he blame me for that?

So anyway, he calls up about 2 hours later.

Me: Good Afternoon.

MooreRon: Can I speak to the wet.

Me: I’m afraid the vet is in the middle of a consult.

MooreRon: Your wet seems to be always in a consult.

Me: (Thinking: Duh! That’s her job! What did you expect? That she would be sipping coffee at Starbucks and awaiting your call?) May I know who’s this speaking please?

MooreRon: It doesn’t matter. I want to make an appointment for sewen thirty tonight.

Me: I’m afraid the appointment for that time slot as already been taken…

MooreRon: Forget it then. (Hangs up)

Me: …would you like… (Bloody hell… kena hung up again!)

Mei says that I am a magnet for stupid people like that.